Privacy Policy

1. Who we are

syntaxflarea.com (LLC). Address: 15 Shevchenko Ave, Kyiv, 01032, Ukraine. E-mail: contact@syntaxflarea.com. Phone: +380 636 118 1080. Managing Director: David Schmidt.

2. Personal data we collect

When you submit an inquiry or request a callback, we may collect:

• contact details (name, e-mail address, phone number);
• information you include in your message;
• technical data (e.g., IP address, device/browser data) related to how you access the site.

3. How we use personal data

We use personal data to:

• respond to your inquiries and provide requested information;
• communicate with you regarding your request;
• maintain service quality and troubleshoot technical issues;
• fulfill legal obligations and handle complaints/claims.

4. Legal basis

We process personal data in accordance with applicable Ukrainian law, including:

• Law of Ukraine “On Personal Data Protection” dated 01.06.2010 No. 2297-VI;
• where relevant to our e-commerce/consumer communications, Law of Ukraine “On Electronic Commerce” dated 03.09.2015 No. 675-VIII; and
• where distance/out-of-premises information duties and consumer protection apply, Law of Ukraine “On Consumer Protection” dated 10.06.2023 No. 3153-IX.

5. Sharing and transfer

We share personal data only when necessary for processing your inquiry or to comply with legal obligations. We require appropriate safeguards for any processors acting on our behalf.

6. Retention

We retain personal data for as long as needed to fulfill the purposes described in this Privacy Policy, including responding to inquiries and handling disputes, and then delete or anonymize it in accordance with applicable requirements.

7. Your rights

Under Ukrainian personal data protection rules, you may have rights including access to your data, request correction or deletion, and object to certain processing. To exercise your rights, contact us using the details below.

If you need to submit a complaint/claim, we will consider it in line with consumer rights protection procedures and expectations for handling such submissions.

8. Cookies and similar technologies

We may use cookies or similar technologies to make the site function properly and to understand site usage. If cookie consent is presented on the site, we will follow the settings you choose.

9. Complaints/claims

You can submit complaints/claims to the business using the contact details below. We will review them and respond in a reasonable timeframe in accordance with Law of Ukraine “On Consumer Protection” dated 10.06.2023 No. 3153-IX.

10. Contact for privacy requests

To make a privacy request or ask questions about this Privacy Policy, contact us: